Today we are going to know how to install & run osTicket , a open source(commercial too) Ticket management tool in your Ubuntu(Linux too).
Step 1: Open your terminal and run these below commands one after one.
aptitude install apache2 php5 libapache2-mod-php5 php5-imap
aptitude install mysql-server mysql-client php5-mysql
aptitude install phpmyadmin
aptitude install unzip
php5enmod imap && sudo service apache2 restart
Those above commands will install Apache2,MySQL server,PHP, unzip software. If you dont aptitude installed you can install or instead you may use apt-get,yum similar tools.
Step 2: After installing , download osTicket from OS_Ticket_Download and save it.
Step 3: Then Open your terminal and paste these commands one after one in your terminal
Step 4: Next change your directory to extracted osticket and then do following steps.
mv /uploads/* /var/www/osticket/
Step 5: Now rename ost-config.sample.php to ost-config.php with
Step 6: Now change permissions to global equal mode to ost-config.php with
chmod 777 /var/www/osticket/include/ost-config.php
Step 7: Then type as ifconfig to find your IP and then open your browser
From there you can follow remaining instructions with clicking at continue button.